Partnership extends Caregility's onsite preventive maintenance support capacity as health systems embrace inpatient virtual care and AI across complex, multi-site environments

WALL,  N.J., Aug. 31, 2026 /PRNewswire-PRWeb/ -- Caregility, a global leader in enterprise connected care and AI solutions, today announced that DataSource Technology (DST) has joined the Caregility Careforce ecosystem, teaming with Caregility to provide on-site preventive maintenance support to Caregility customers as they support an ever-expanding number of devices enabling over 73 different clinical workflows across hundreds of health systems.

As health systems scale virtual care and AI across more rooms and facilities, the reliability of installed technology becomes increasingly important. Proactive preventive maintenance, particularly with mobile carts, ensures that connected endpoints are ready for use when care teams need them, giving staff greater confidence.

The partnership adds DST's preventive maintenance services to Caregility's established implementation, infrastructure, rollout, and post-go-live support model. DST will support scheduled preventive maintenance activities for Caregility customers. The focused work is intended to help proactively identify device issues, support consistent endpoint performance, and reduce disruption to clinical operations.

"Caregility has earned an outstanding reputation for being responsive, reliable, and deeply invested in customer success," said Joe Martinez, CEO at DataSource Technology. "We're pleased to support that commitment through focused preventive maintenance services that help keep connected care technology operating reliably over time."

DST's field-service resources will supplement Caregility's existing service network when additional onsite preventive maintenance support is needed, while Caregility continues to lead customer support, service coordination, and performance standards. Caregility's service-led approach addresses operational realities across the full program lifecycle, a meaningful differentiator as health systems move from targeted pilots to enterprise deployments.

"Our customers rely on connected care devices being ready when clinicians need them," said Kelly McDermott, Chief Marketing and Customer Success Officer at Caregility. "Some of our devices have been in production for over 8 years, which definitely speaks to Caregility's reliability; however, as those device fleets grow, proactive maintenance becomes even more important. DST gives us an additional resource for preventive maintenance that can help customers extend the useful life of their investment."

Caregility currently supports more than 30,000 connected devices, enabling over ten million virtual care sessions annually across hundreds of healthcare organizations internationally. With 99.98% platform availability and consistently high customer satisfaction ratings, Caregility has built a service record its customers trust and rely on. Caregility remains focused on the reliability of the technology and services that underpin connected care. Preventive maintenance is one part of that broader commitment to helping customers protect their investments and sustain dependable clinical operations.

To learn more about Caregility's connected care solutions and Careforce support services, visit https://caregility.com.

About DataSource Technology

DataSource Technology (DST) delivers end-to-end IT rollouts and managed services across complex, multi-site environments. Its comprehensive services span network and wireless infrastructure, system configuration, clinical hardware installation, and end-user device deployment through full lifecycle support. DST's expertise includes program and project management, staff augmentation, structured cabling, ergonomic clinical installations, preventive maintenance, and risk-aware strategic planning. By combining technical depth with reliable onsite execution, DST extends customer teams across locations to help keep technology operations smooth, efficient, and on schedule. DST supports nationwide healthcare providers, product manufacturers, and system integrators. Learn more at https://datasource-tech.com/.

About Caregility

Caregility is a global leader in enterprise connected care solutions, enabling organizations to deliver care anytime, anywhere. The Caregility Connected Care™ platform spans inpatient, outpatient, and home settings, supporting millions of virtual care encounters annually. Caregility helps health systems accelerate digital transformation by improving clinical workflows, patient experience, and workforce efficiency through secure, scalable, and seamlessly integrated digital health solutions. Learn more at https://caregility.com.

Media Contact

Jessica Clifton, Caregility, 1 6783609043, jclifton@caregility.com, https://caregility.com/

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SOURCE Caregility